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How To Structure An AI Agent Service Level Credit Schedule

A new guide explains how startups offering AI agent products can structure service level credit schedules for customers. It covers how to define uptime commitments, tie service credits to agent performance, and handle the uncertainty of probabilistic AI systems where traditional uptime guarantees do not map cleanly. The piece is aimed at founders and legal teams drafting enterprise contracts for AI agent services.

Why now: Startups selling AI agents to enterprises are wrestling with how to write realistic service level agreements and credit terms for non-deterministic software.

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